Retourportaal
Met ons track-and-trace systeem kun je op elk moment de actuele status van je pakket controleren. Voer eenvoudig het trackingnummer in om de locatie, statusupdates en geschatte leverdatum te zien. Zo blijf je altijd op de hoogte van de voortgang van je levering.
Frequently Asked Questions (FAQ) about Returns
You can register your return within 14 days of receiving your order.
After registering your return, you have another 14 days to send the package back to us.
Yes, the return is free of charge within the specified time frame.
Returns are handled via DPD. You will receive a return label and can drop off the package at a DPD parcel shop near you.
Once your return has been received and processed, you will receive your refund within approximately 3–7 business days via the original payment method used for your order.
After registering your return, you will receive the return label via email. Simply print it out and attach it to your package.
Please return items separately by order, so we can correctly assign your return.
If the return period has expired, we unfortunately cannot offer a free return. In this case, please contact our customer service team.
Free returns are only available via DPD. If you choose another provider, you will need to cover the shipping costs yourself.
